Changing your Policy

Please contact our Customer Support department on 0800 731 8509 or email customerservicepi@choicequote.co.uk.

If you would prefer one of our agents to call you back, free of charge, please complete the customer call-back form by clicking here.

Click for opening Hours

Renewing your Insurance

Please contact our Renewals department on 0800 731 8509 or email customerservicepi@choicequote.co.uk.

If you would prefer one of our Policy Renewal Agents to call you back, free of charge, please complete the customer call-back form by clicking here.

Click for opening Hours

Paying an Outstanding Balance

To pay an outstanding balance, please contact our Customer Support department on 0800 731 8509 or email customerservicepi@choicequote.co.uk.

If you would prefer one of our Customer Support Agents to call you back free of charge please complete the customer call-back form by clicking here.

Click for opening Hours

Making a Claim

Should you need to make a claim on your insurance policy, please contact our Dedicated Claims department direct on 0800 612 2180.

Click for opening Hours

Cancelling your Insurance

If you would like to discuss this with one of our advisors, please telephone 0800 731 8509.

If you wish to cancel the policy, please let us know in writing to us at:

You must return your current certificate of insurance or cover note to us.

Click for opening Hours

Making a Complaint

Our aim is to provide excellent service to all of our customers but we recognise that things do go wrong occasionally. We treat all complaints seriously and aim to resolve our customer's problems promptly. We will record and analyse your comments to ensure we continually improve the service we offer.

What will happen if you complain?

Your complaint will be acknowledged in writing within 5 working days of receipt by us. We will also advise you when you can expect to receive a response.

A dedicated senior person will be appointed by us to investigate the complaint. Once an assessment and detailed investigation of your concerns has been made we will respond in writing to you detailing our findings.

We will respond with our findings within 4 weeks or we will confirm what further action is being taken and the expected timescales involved.

If the matter is not resolved within 8 weeks we will write to you and advise the reason why and provide you with contact details of the Financial Services Ombudsman service, in order that you may refer the matter to them should you so wish.

If you require any additional help please call our customer support department on 0800 731 8509 or request a call back, free of charge, by clicking here.

Opening Hours

Monday - Thursday: 8:30am - 8:00pm
Friday: 8:30am - 7:00pm
Saturday: 09:00am - 1:00pm

Documentation

To download product documents, choose from the links below:

Key Care

Legal Cover

ChoiceQuote Assistance - Level 1 - Roadside Assistance

ChoiceQuote Assistance - Level 2 - Roadside Assistance, Recovery, At Home & Onward Travel

ChoiceQuote Assistance - Level 3 - Roadside, Recovery, Home and Europe

Changing your Policy

Please contact our Customer Support department on 0800 440 2179 or email customer.support@choicequote.co.uk.

If you would prefer one of our agents to call you back, free of charge, please complete the customer call-back form by clicking here.

Click for opening Hours

Renewing your Insurance

Please contact our Renewals department on 0800 440 2179 or email renewals@choicequote.co.uk.

If you would prefer one of our Policy Renewal Agents to call you back, free of charge, please complete the customer call-back form by clicking here.

Click for opening Hours

Paying an Outstanding Balance

To pay an outstanding balance, please contact our Customer Support department on 0800 440 2179 or email customer.support@choicequote.co.uk.

If you would prefer one of our Customer Support Agents to call you back free of charge please complete the customer call-back form by clicking here.

Click for opening Hours

Making a Claim

Should you need to make a claim on your insurance policy, please contact our Dedicated Claims department direct on 0800 612 2180

Click for opening Hours

Cancelling your Insurance

If you would like to discuss this with one of our advisors, please telephone 0800 440 2179.

If you wish to cancel the policy, please let us know in writing to us at:

You must return your current certificate of insurance or cover note to us.

Click for opening Hours

Making a Complaint

Our aim is to provide excellent service to all of our customers but we recognise that things do go wrong occasionally. We treat all complaints seriously and aim to resolve our customer's problems promptly. We will record and analyse your comments to ensure we continually improve the service we offer.

What will happen if you complain?

Your complaint will be acknowledged in writing within 5 working days of receipt by us. We will also advise you when you can expect to receive a response.

A dedicated senior person will be appointed by us to investigate the complaint. Once an assessment and detailed investigation of your concerns has been made we will respond in writing to you detailing our findings.

We will respond with our findings within 4 weeks or we will confirm what further action is being taken and the expected timescales involved.

If the matter is not resolved within 8 weeks we will write to you and advise the reason why and provide you with contact details of the Financial Services Ombudsman service, in order that you may refer the matter to them should you so wish.

If you require any additional help please call our customer support department on or request a call back, free of charge, by clicking here.

Notifying MID of a Change of Vehicle(s)

If you are a motor trade insurance customer and are insured through us with MMA Insurance, you can now notify the MID via the Insurer directly of any changes to vehicles held in stock.

To do this, visit the MMA Insurance website then click on 'Products and Services' followed by 'MID Quick Vehicle Update'.

You will need to complete your policy number, surname and postcode, along with the relevant vehicle and date information.

Alternatively, you can contact the MMA Helpdesk direct on 0844 902 1000.

If your insurance policy is not with MMA Insurance, please contact our Motor Trade Customer Service Department on 0800 440 2163.

Opening Hours