ChoiceQuote Insurance Services Ltd - Terms of Business
ChoiceQuote Insurance Services Ltd, 10 Tapton Way, Wavertree, Liverpool L13 1DA are authorised and regulated by the Financial Services Authority. We are wholly owned by Groupama Insurance (UK). We are permitted to arrange, advise on, deal as an agent of insurers and clients and assist in claims handling with respect to non-investment insurance policies on behalf of customers based on a fair analysis of the insurance market. For some types of cover, we may use a limited number of specialist insurers although we are not contractually obliged to do this and you can request a list of insurers from whom we select. We also offer products which are ChoiceQuote branded and offer consistent cover with various insurers. You can check this on the FSA's Register by visiting the website www.fsa.gov.uk or by contacting the FSA on 0845 606 1234. Our Firms registration number is 308987. During the term of any insurance policy we set up for you, we will communicate with you in English.
Your duty of disclosure
You are responsible for telling us about all material facts that form the basis of your insurance policy. Material facts
are those that your insurance company would regard as likely to influence the assessment and acceptance of your insurance.
If you are unsure what facts are material, you should tell us and we will give you further guidance.
Failure to tell us information relevant to your application for insurance may mean that your insurance could be invalidated
and any claim not met by the insurer. You do not need to tell us about convictions that are regarded as "spent" under the
Rehabilitation of Offenders Act 1974.
If you have already bought insurance from us you should read all the enclosed documents. You should make sure the documents
are accurate and contact us if the document contains any errors. If your policy does not meet your needs or you do not
understand it please inform us immediately.
You must tell us as soon as possible about any changes which could affect your insurance. If you do not do this we will assume
that the information we hold about you is correct.
Protecting your information
All personal information about you will be treated as private and confidential (even when you are no longer a customer), except
where the disclosure is made at your request, with your consent in relation to administering your insurance and except where
law requires us. As part of the FSA's duties, we may be asked to provide them with access to our customer records in order that
they may carry out a review of our activities
Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other
companies for underwriting, claims and premium collection purposes. Your data will be held in accordance with the Data
Protection Act 1998, under which you have a right of access to see personal information about you that is held in our records,
whether electronically or manually. If you have any queries, please write to the Compliance Manager at the above address.
How to claim
Please refer to your policy summary or your policy document if you need to notify a claim. You should contact the insurer direct as
soon as possible using the contact details provided. If in doubt about whom you should contact, please contact us on 0800 612 2180.
Fees and charges
Please refer to our tariff of administration charges in the following paragraph for fees payable under this Terms of Business document.
These will apply if you instruct us to carry out a mid-term adjustment, renewal, cancellation or other work on your behalf.
| Arranging the new policy up to | £150 |
| Mid term adjustments | £25 |
| Mid term cancellations | £25 |
| Renewals up to | £75 |
| Replacement/duplicate certificates | £15 |
| A 2% charge will be made for credit card payments |
In certain exceptional circumstances we may vary the above charges but the specific charge and purpose of any additional charges will always be advised to you in advance.
Block Transfers
In respect of some classes of insurance we may operate block insurance arrangements in order to provide competitive terms.
On occasions it will be necessary for us to transfer such blocks from one insurer to another where this is beneficial for
our clients.
This Terms of Business document constitutes both your acceptance that we may do this and your prior request for us so to do.
Protecting your money
Prior to your premium being forwarded to the insurer, and for your protection, we either hold your money as an agent
of the insurer (in which case your policy is treated as being paid for), or we hold it in a client bank account on
trust for you. We may need to transfer your money to another intermediary in some cases. However your money will be
protected at all times because of the requirements of FSA rules. We also reserve the right to retain interest earned
on this account..
By accepting this Terms of Business document, you are giving your consent for us to operate in this way.
Cancellation
Within the first 14 days from the later of either the start date of the policy or the date you receive your documents:
We will make a £25 charge.
After the 14 day period:
We will retain a cancellation fee of £25 of any monies returned to us by the insurer in the event of the policy being
cancelled outside of the 14 day period.
Complaints
It is our intention to provide a high level of service at all times. If, however, you have reason to make a complaint about
our service you should contact the Compliance Manager at the address above,
email or by calling 0844 557 4920. You may be entitled to refer it to the
Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further
information is available at:
www.financial-ombudsman.org.uk/
If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.
Compensation arrangements
We are members of the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot
meet our insurance obligations. This depends upon the type of insurance and the circumstances of the claim. Most insurance
contracts are covered for 90% of the claim. For compulsory classes of insurance, insurance advising and arranging is covered
for 100% of the claim, without any upper limit.
Further information is available from the Financial Services Authority or the FSCS. The FSCS can be visited on the web at
www.fscs.org.uk/ or by contacting the FSCS on 020 7892 7300.
