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We take pride in trying to achieve the highest levels of customer care and loyalty. However, if you do have reason to complain then we ask that you speak to one of our advisors, or your usual point of contact, to see if we can resolve the issue for you.

Alternatively, you can contact our Complaints Department as follows:

By Post

Adlington Court
Adlington Business Park
SK10 4NL

By Email

[email protected]

By Telephone

+44 (0)1625 854300

Please click here to view a copy of our complaints procedure.

If we are unable to resolve your complaint or you are looking for impartial advice, you can contact the Financial Ombudsman Service on 0300 123 9123 or 0800 023 4567.

Further information on the service provided by the Ombudsman can be found at

Complaints Publication Report

Complaints reporting data for the period 1st July 2020 through to 31st December 2020 can be found here.