Jardine Motors Group has been named the best dealer group for fleet aftersales support by Experteye, reports AM Online.
Experteye conducted a driver satisfaction survey called Touchpoint in order to pick a winner. The survey asked UK company car drivers for feedback on a wide range of aftersales support, including key factors such as vehicle delivery, aftersales servicing, replacement of parts, pool car use and the level of service offered when a customer reports an accident.
Offering excellent customer service and aftersales support to your customers will bring them back to your business time and time again. One such service is to provide test drives. So in addition to your general motor trade insurance, you should also consider good demonstration insurance too.
The annual Experteye awards recognise dealerships offering excellent service in nine categories spanning the fleet and automotive markets. Around 40,000 company car drivers were surveyed throughout 2015 in the best dealer group for fleet aftersales support won by Jardine Motors Group.
Rick Yarrow, the managing director of Experteye, said of the fleet aftersales category: “I’m delighted to see Jardine Motors Group win this award, as they have consistently demonstrated extremely high levels of aftersales support to fleet drivers.
“All results are based on independent feedback we receive from company car drivers, making the company deserved winners of the best fleet dealer group for aftersales for 2016.”
Andy Wady, the group fleet director at Jardine Motors Group, added: “Winning this accolade means a lot to the group and is testament to our aftersales team’s hard work and dedication to deliver exceptional customer service.
“We are therefore delighted that this award recognises the progress we have made and as it is based on individual driver’s feedback, provides a really robust measure of the group’s overall performance across all of our sites.”