DVLA revamp to better serve motor trade industry

04 March 2014

An overhaul of the DVLA has been agreed in a bid to make the organisation more valuable and efficient in the way it serves the motor trade industry.

The decision has come after a review into the Driver and Vehicle Licensing Agency (DVLA) was launched last October. The findings from the review revealed that the agency needed to do more to better serve car dealers, motor trade insurance brokers, car hire companies and fleet operators, as well as drivers themselves.

Part of the review, conducted by the Department for Transport, examined the 14 million registration plates that the DVLA sold through its website as well as the auctioning of cherished plates. It has since been recommended that the DVLA immediately reintroduce the marketing of plate sales, something which had been cancelled, as revenues are predicted to stand at £65 million for 2014, a 28 per cent fall from the £90 million revenue it recorded in 2008.

Moreover, the government review found the DVLA to be outdated and inefficient, particularly in the way transactions were conducted. Roads Minister Stephen Hammond has now set the DVLA a target of £100 million worth of savings to make by 2015.

Most of these savings will come through the digitisation of its services, making the majority of them available online for dealers and drivers alike. The changes, Hammond said at the end of last week, will primarily involve drivers and businesses having to spend less time filling out forms or sat on the phone to the DVLA.

One such improvement is going to be to simplify the process of carrying out bulk transactions by the motor trade and car drivers, something that is sure to come as a relief for garages and car dealerships. The complicated task of moving a cherished transfer mark from one car to another will also be made far easier via a new digital platform.

For the drivers, meanwhile, it has been stated that the paper tax disc will not be issued beyond October 2014.

Roads Minister Stephen Hammond said: The DVLA already provides an excellent service for customers, as the review acknowledges, but we want to ensure this continues to improve.

The review found that not every customer has the same needs and the changes will reflect this for example by providing simpler bulk transactions for key customers such as the motor trade, fleet operators and hire companies.

A better digital platform enabling greater self-service and on-line auctions would improve the service at marginal cost and make the case for an alternative business model largely redundant and encourage greater take up.”