BCA expands calls centre facilities


Vehicle remarketing company British Car Auctions (BCA) has expanded its call centre facilities in order to better meet increasing demand from its clients and car sellers.

The firm has refurbished its call centre building, as well as upgrading its hardware and software, allowing it to reduce call handling and queuing times.

Among the functions provided by the centre are telemarketing, sales to franchised and independent dealers and customer satisfaction research.

The investment has been made in response to rising call volumes, with BCA’s centre having handled 27 per cent more calls this year than at the same point in 2008.

Call centre manager Cath Taylor said: “The enhancements mean we can handle inbound calls swiftly and schedule our outbound work much more efficiently, so customers can be sure of the very best levels of service.”

Last week, BCA agreed a deal to sell 17,000 vehicles on behalf of car dealership Jardine Motors.

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