Lexus and Toyota come top of customer satisfaction charts

24 August 2012

Lexus has maintained its place at the top of the Driver Power dealer survey, with Toyota climbing up to second place.

The Japanese manufacturer has been in pole position since the customer satisfaction survey by Auto Express was first carried out back in 2002.

Sister brand Toyota recorded its highest ever score in finishing runner up, moving up from fourth last year.

The survey was based on the experience and opinion of around 29,000 Auto Express readers, with Lexus scoring more than 90 per cent in six out of seven categories.

Steve Fowler, Auto Express editor, said: “We know that increasingly it\’s how you sell as much as what you sell that\’s important to car buyers. Lexus and Toyota dealers continue to impress with first and second place rankings by consumers in our 2012 Driver Power Dealer survey.”

Lexus’ Richard Balshaw added that coming first for the 11th year in a row reflects the company’s commitment to delivering the highest levels of customer service.

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