A motor group in the north-east has launched a video health check service to give customers greater power in authorising work being done on their car.
Lookers Volkswagen has car dealerships and repair shops in Middlesbrough, Darlington and Northallerton. The company has revealed that it is now sending customers videos via email which show them what a mechanic has seen in the vehicle that needs repairing – this empowers them to decide if they want the repair work to go ahead.
Initiatives that embrace cutting-edge technology are a good way to improve the services a company offer its customers, but it is important that these technologies are factored into a combined motor trade insurance policy. From high-spec computers through to micro video cameras, this equipment often comes with a high price tag and as such it is imperative that it is covered against theft or accidental damage as part of a business’ insurance policy.
Lookers said they piloted the system and when it proved popular they decided to roll it out permanently. Car Dealer Magazine reported that in the videos a mechanic will talk customers through any issues with their vehicle, pointing out specific faults that need correcting as he does so.
Simon Horabin, franchise director for Lookers Volkswagen North East, explained: “This visual inspection of critical components such as tyres and brakes ensures all our customers stay safe and their vehicles are fully maintained.
“Now we have launched a video analysis service, unique to this region, which allows the customer to actually watch the technician at work and let us know with the click of a button on their smartphone or computer if we can go ahead with any work that needs doing.”