Taxi hotline to be set up


Taxi insurance customers in West Yorkshire may have to be on their best behaviour if plans to set up a passenger hotline are approved.

Bradford council is considering setting up the service to enable passengers to make complaints or praise their taxi drivers, the Telegraph and Argus reports.

A spokesman for the council said the Hackney Carriage and Private Hire Unit is considering a number of ways it can help improve taxi services in the area.

These include extending opening hours, an online system for submitting applications and enhancing the complaints-making process.

“One of the options for improving the system is a dedicated phone line where members of the public can leave details of their complaints and their details”, he said.

Last month, a taxi firm based in Cardiff announced it was to offer its drivers a qualification in presenting a better image of their roles, the BBC reports.

Some 240 drivers working for Premier Cars have been invited to take a Btec course that covers being polite and carrying luggage.
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