ChoiceQuote Existing Customers

Wednesday, 30th April, 2014

Our customers are very important to us, and us to them. For any help you may need with your policy, please check which department you need to speak to and call the relevant number.

ChoiceQuote Personal Insurance

Changing your Policy

Please contact our Customer Support department on 0800 731 8509 or email customerservicepi@choicequote.co.uk.

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Renewing your Insurance

Please contact our Renewals department on 0800 731 8509 or email customerservicepi@choicequote.co.uk.

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Paying an Outstanding Balance

To pay an outstanding balance, please contact our Customer Support department on 0800 731 8509 or email customerservicepi@choicequote.co.uk.

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Making a Claim

Should you need to make a claim on your insurance policy, please contact our Dedicated Claims department direct on 0800 977 6893.

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Cancelling your Insurance

If you would like to discuss this with one of our advisors, please telephone 0800 731 8509.

If you wish to cancel the policy, please let us know in writing to us at:

ChoiceQuote Personal Insurance
Trafalgar House
110 Manchester Road, Altrincham
Cheshire, WA14 1NU

You must return your current certificate of insurance or cover note to us.

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Making a Complaint

Our aim is to provide excellent service to all of our customers but we recognise that things do go wrong occasionally. We treat all complaints seriously and aim to resolve our customer’s problems promptly. We will record and analyse your comments to ensure we continually improve the service we offer.

What will happen if you complain?

Your complaint will be acknowledged in writing within 5 working days of receipt by us. We will also advise you when you can expect to receive a response.

A dedicated senior person will be appointed by us to investigate the complaint. Once an assessment and detailed investigation of your concerns has been made we will respond in writing to you detailing our findings.

We will respond with our findings within 4 weeks or we will confirm what further action is being taken and the expected timescales involved.

If the matter is not resolved within 8 weeks we will write to you and advise the reason why and provide you with contact details of the Financial Services Ombudsman service, in order that you may refer the matter to them should you so wish.

If you require any additional help please call our customer support department on 0800 731 8509

Opening Hours

Monday – Thursday: 8:30am – 8:00pm
Friday: 8:30am – 7:00pm
Saturday: 09:00am – 1:00pm

Documentation

To download product documents, choose from the links below:

Legal Cover

Key Care

ChoiceQuote Breakdown – Level 1

ChoiceQuote Breakdown – Level 2

ChoiceQuote Breakdown – Level 3

ChoiceQuote Commercial Insurance

Changing your Policy

Please contact our Customer Support department on 0800 440 2179 or email customer.service@choicequote.co.uk.

If you would prefer one of our agents to call you back, free of charge, please complete the customer call-back form by clicking here.

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Renewing your Insurance

Please contact our Renewals department on 0800 440 2179 or email renewals@choicequote.co.uk.

If you would prefer one of our Policy Renewal Agents to call you back, free of charge, please complete the customer call-back form by clicking here.

Click for opening Hours

Paying an Outstanding Balance

To pay an outstanding balance, please contact our Customer Support department on 0800 440 2179 or email customer.service@choicequote.co.uk.

If you would prefer one of our Customer Support Agents to call you back free of charge please complete the customer call-back form by clicking here.

Click for opening Hours

Making a Claim

Should you need to make a claim on your insurance policy, please contact our Dedicated Claims department direct on:

For motor trade road risk claims: 0800 223 0621
For all other claims: 01625 400205

Our claims service is open 24 hours, 7 days a week

Cancelling your Insurance

If you would like to discuss this with one of our advisors, please telephone 0800 440 2179.

If you wish to cancel the policy, please let us know in writing to us at:

ChoiceQuote Commercial Insurance
Adlington Court,
Adlington Business Park,
Adlington,
Cheshire,
SK10 4NL

You must return your current certificate of insurance or cover note to us.

Click for opening Hours

Making a Complaint

Our aim is to provide excellent service to all of our customers but we recognise that things do go wrong occasionally. We treat all complaints seriously and aim to resolve our customer’s problems promptly. We will record and analyse your comments to ensure we continually improve the service we offer.

What will happen if you complain?

Your complaint will be acknowledged in writing within 5 working days of receipt by us. We will also advise you when you can expect to receive a response.

A dedicated senior person will be appointed by us to investigate the complaint. Once an assessment and detailed investigation of your concerns has been made we will respond in writing to you detailing our findings.

We will respond with our findings within 4 weeks or we will confirm what further action is being taken and the expected timescales involved.

If the matter is not resolved within 8 weeks we will write to you and advise the reason why and provide you with contact details of the Financial Services Ombudsman service, in order that you may refer the matter to them should you so wish.

If you require any additional help please call our customer support department on or request a call back, free of charge, by clicking here.

Notifying MID of a Change of Vehicle(s)

If you are a motor trade insurance customer and are insured through us with Covea Insurance, you can now notify the MID via the Insurer directly of any changes to vehicles held in stock.

To do this, visit the Covea Insurance website then click ‘Policyholder’ and complete your details online.

You will need to complete your policy number, surname and postcode, along with the relevant vehicle and date information.

Alternatively, you can contact the Covea Helpdesk direct on 0118 955 2222.

If your insurance policy is not with Covea Insurance, please contact our Motor Trade Customer Service Department on 0800 440 2163.

Opening Hours

All Departments opening hours are Monday to Friday 8am – 8pm and Saturday 9.00am – 1.00pm.