The Trust My Garage (TMG) consumer code of practice has been given a seal of approval that could see the scheme take off over the coming months.
Garages who sign up to become part of the TMG must comply with a strict code of practice – in doing so they gain accreditation from the scheme, which shows motorists that the garage can be trusted to undertake work on their vehicle.
Now the Chartered Trading Standards Institute (CTSI) has approved the initiative, which means that customers who use a TMG member will now have additional protection above and beyond their consumer rights.
For car garages, TMG membership could be an important badge to boost their business in the future. Along with getting its road risks insurance or combined motor trade insurance policy in place, a garage might wish to join schemes like this to promote the quality and reliability of its staff and thus boost consumer confidence.
Indeed, as part of a CTSI Approved Code, TMG members show that they are trusted independent businesses and are contributing to improving service standards for the industry, Car Dealer Magazine reported.
Stuart James, director of the Independent Garage Association (IGA), commented: "This is great news for independent garage businesses as they now have a CTSI-backed code scheme. It will specifically identify independent garages that have a proven track record of providing consumers a high quality of customer service."